Pandemic Postal Pains
This unprecedented Covid-19 pandemic is playing havoc with global postal services.
USA & Canada Orders:
We have a USA postage hub from where deliveries to addresses in the USA and Canada will be dispatched locally, hugely speeding up your delivery times! =)
Deliveries within Australia are currently taking between 5-10 business days and are sent using regular Australia Post, which unfortunately are untracked.
Overseas deliveries (except to USA & Canada) are either very delayed (typically 5-8 weeks for some countries at the moment
) or, for some countries, Australia Post has completely suspended delivery services altogether! All are sent under the 'Economy Air & Registered Post letters
' category using Australia Post, which unfortunately are untracked. Please ensure your country is not listed as SUSPENDED for 'Economy Air & Registered Post letters'
before ordering. If you accidentally do place an order to one of these suspended locations, our staff are checking each order before filling them, and will issue a refund instead. If outside of these countries, your order will turn up eventually, we all just need to be extra patient for now. Thank you.
We're very sorry for this temporarily frustrating situation, thank you for your patience and understanding, and we hope soon we'll be able to return to posting our products all around the world.
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